Terms & Conditions.

Effective Date: 10/1/26


Welcome to Stacq.io (“Stacq,” “we,” “us,” or “our”). By signing a service agreement, paying a deposit, or using our services, you (“Client,” “you,” or “your”) agree to the following Terms and Conditions.


Stacq operates as an infrastructure and platform governance provider, not a traditional web design agency. Our service is designed to migrate existing websites onto a stable, managed, and secure environment.


1. Scope of Services

Our core service is the site migration, which consists of rebuilding your existing website onto our managed enterprise infrastructure.

  • Included: Migration of existing text, media, structure, and functional destinations (e.g., existing forms, booking embeds).
  • Not Included: Content creation, copywriting, custom backend API development, brand strategy, or building new internal web applications/portals.
  • Scope Limits: Base Plans are capped at 50 pages, 3 integrations, and 50 redirects. Advanced Plans are capped at 100 pages, 6 integrations, and 100 redirects. Requests exceeding these caps require a paid upgrade.


Your use of the services is also subject to our Acceptable Use Policy and our Copyright and DMCA policy.


2. Term, Billing, and Cancellation

  • Commitment Terms: Stacq subscriptions require a minimum term of either 12 months or 24 months, as selected during the onboarding process.
  • Setup Fees: A setup fee applies to 12-month agreements. This setup fee is fully waived if a 24-month agreement is selected.
  • Early Cancellation: Because we front-load the labor and infrastructure costs during the site migration, breaking the agreement prior to the end of your 12-month or 24-month minimum term will result in a cancellation fee.
  • No Agreement plans: No early cancellation fee applies.
  • 12-Month Agreement plans (basic/advanced): A flat $499 early cancellation fee applies if the minimum term has not been fulfilled and billing/trial countdown has already started.
  • 24-Month Basic Agreement: A flat $999 early cancellation fee applies under the same conditions.
  • 24-Month Advanced Agreement: A flat $1,499 early cancellation fee applies under the same conditions.
  • If cancellation occurs before the billing or free trial countdown has started, no early cancellation fee will apply, regardless of plan type. Upon cancellation, the Client's website will remain active until the end of the current billing cycle. After that date, the site will be unpublished, and the account will be placed in a 30-day grace period, during which the Client may request reactivation. After the 30-day grace period, the account will expire and may be reactivated only by Stacq.
  • Free Trial: Your free trial period begins on the day your staging site is marked "Launch Ready" (see Section 3). Your selected monthly billing cycle will automatically begin on the day after the end of your free trial. The free trial is available once per business. Where a business has held a Stacq account before, including an account that has since ended, a new account for that business begins paid service immediately, and no further free trial applies.
  • Prices exclude sales tax: Washington customers pay Washington sales tax on setup fees, the monthly subscription, and edit packs; it appears as its own line on each invoice. On annual billing, the whole year's sales tax appears on that one invoice.
  • Payment Grace Period & Suspension: If a monthly payment fails, the Client is provided a thirty (30) calendar day grace period, counted from the invoice due date, to resolve the balance. On day thirty-one (31), if the account remains past due, the website will be temporarily suspended and replaced with a service notice until the balance is resolved. Continued non-payment beyond sixty (60) days will be treated as an Early Cancellation. Stacq is not liable for any lost revenue, traffic, or SEO rankings resulting from a site suspension due to non-payment.



3. Review Process and Launch Readiness

To ensure rapid, accurate migrations, we utilize a strict Quality Assurance (QA) protocol rather than open-ended design revisions.

  • QA Window: Upon delivery of your staging site, you will have a 2-business-day QA window to report any missing links, broken formatting, or parity issues.
  • Launch Ready Status: Once you approve the staging link, or if no feedback is received within the 2-business-day window, the site is automatically marked "Launch Ready."
  • DNS Delays: Delays on the client's end in providing Domain/DNS access do not pause the billing cycle or the 90-day beta period once a site is marked Launch Ready.
  • Site Commenting: Commenting will be removed once the site is live and all pre-live reviews/revisions have been completed.


4. Launch Integrity Guarantee & SEO

We guarantee that at the time of your live launch, your site will achieve technical parity with your previous site.

  • Technical Parity: We certify that key pages load, SSL is active, forms route correctly, approved widgets load, redirects are implemented, and existing on-page SEO metadata (H1-H6 tags, alt-text) is successfully carried over.
  • SEO Disclaimer: Search engine rankings are determined by Google and other algorithms outside of our infrastructure's control. While we follow strict SEO preservation best practices during migration, we do not and cannot guarantee SERP (Search Engine Results Page) positions or traffic volumes.


5. Platform Support and Paid Changes

  • Hosting and Availability. Your subscription includes hosting for your website, security updates, backups and help when something is not working.

Where your site runs. Published sites are served from Cloudflare's global network. Sites are hosted on SOC 2 Type II and ISO 27001 certified infrastructure (Cloudflare). Your live site does not depend on Stacq's editor or dashboard: if those are unavailable, your site keeps loading, and messages sent through its forms are held and delivered once they are back. Connected domains get HTTPS certificates automatically.


Backups. Your site is backed up automatically every time it is published, and an earlier version can be restored in one click.


Availability. We aim for 99.9% availability of published sites each month, not counting planned maintenance or events outside our reasonable control, including failures of third-party providers and changes to your domain's DNS or registration. This is a goal, not a guarantee, and does not include service credits. We check that every live site is up every 15 minutes, and its security certificate and links daily, and our team is alerted when something is wrong. We carry out work that could affect live sites at low-traffic times and give notice of planned interruptions where we can.


Suspension. A site that is suspended under these Terms shows a neutral page saying it is offline, until service resumes.


  • Paid Support: Any requests that fall outside of platform maintenance—including layout changes, adding new pages, or integrating new tools after launch—are considered paid requests. These can be fulfilled by purchasing hourly support or discounted Edit Packs.


6. User Access and the "Expert Access" Waiver

We provide strict role-based permissions so your internal team and external marketers can edit content without breaking the site layout.

  • Safe Access: Standard roles (“Basic Human Access” or “Basic AI Agent Access”) allow users to safely update text, swap media, and manage blogs.
  • Advanced AI Agent Access: This level of access is specifically designed for AI Agents, allowing them to do everything they would normally be able to with basic access, but also allowing them to republish the site once they are done making changes.
  • Expert Access: If you require unrestricted code, design, and layout control for a developer or trusted professional, you may request "Expert Access."
  • Liability Waiver: Because Expert Access bypasses our platform’s built-in safety nets, granting this level of access explicitly voids our Launch Integrity Guarantee. Any layout repairs, structural fixes, or troubleshooting required due to edits made by users with Expert Access will not be covered by our included free support and will require a paid hourly support package to resolve.


7. Ownership and Intellectual Property

  • Your Property: You retain 100% ownership of your domain name, logos, written content, images, and client data. We will never hold your digital property hostage. If you leave Stacq, your domain and content leave with you.
  • Our Property: Stacq retains ownership of the underlying component framework, platform configurations, and proprietary migration processes used to host and deliver the site. We will not directly transfer the site out for you. If you wish to leave, it will need to be manually migrated/rebuilt on your platform of choice.


8. Limitation of Liability

Stacq provides infrastructure and governance, but we cannot control third-party software, registrar outages, or internet-wide disruptions. To the maximum extent permitted by law, Stacq shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or SEO rankings incurred by the Client.


Disclaimer of Warranties. Except as expressly stated in these Terms, including the Launch Integrity Guarantee, the services are provided "as is" and "as available". To the maximum extent permitted by law, Stacq disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and does not warrant that the services will be uninterrupted or error free.


Limitation of Liability. To the maximum extent permitted by law, Stacq shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or search rankings, incurred by the Client, even if Stacq was told they were possible. Stacq's total liability for all claims arising out of or relating to these Terms or the services, whether in contract, tort (including negligence) or otherwise, shall not exceed the fees the Client paid Stacq for the services in the twelve (12) months before the event that gave rise to the claim. These limits apply even if a remedy fails of its essential purpose, and do not limit any liability that cannot be limited under applicable law.



9. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Active clients will be notified of any material changes that affect their service, pricing, or guarantees.


Contact Information

For questions regarding these terms, billing, or your agreement, please contact our team at info@stacq.io.